Shipping policy

Last updated: 14 August 2026

This Shipping Policy applies to products purchased from RetroBenz, a brand operated by RetroAuto s.r.o.

RetroAuto s.r.o.
Vítkova 318/1
186 00 Praha
Czech Republic
Email: info@retrobenz.com

1. Order Processing

Orders are processed after successful payment confirmation.

Our normal order processing time is approximately 1-8 business days, unless a different processing or production time is stated on the relevant product page.

Business days exclude weekends and Czech public holidays.

Some products may have longer processing times, particularly made-to-order, custom, pre-order or temporarily backordered products. Where applicable, this will normally be indicated on the product page or communicated to you.

Processing time is separate from shipping/transit time.

2. Shipping Destinations

RetroBenz ships to the countries and destinations available during checkout.

Available shipping methods may vary depending on:

  • destination country;

  • delivery address;

  • parcel size and weight;

  • product type; and

  • available shipping carriers.

If your country or destination cannot be selected during checkout, please contact us at info@retrobenz.com before placing an order.

We reserve the right not to ship to destinations where delivery is unavailable, restricted by law or commercially impracticable.

3. Shipping Costs

Shipping charges are calculated and displayed during checkout before you submit your order.

The shipping price may depend on the destination, parcel dimensions, weight, selected delivery service and other relevant factors.

Any available free-shipping promotion will be subject to the conditions displayed with that promotion.

4. Delivery Estimates

Available delivery methods and estimated delivery times are displayed during checkout where available.

Delivery estimates begin after the order has been processed and handed to the carrier.

Unless we expressly state that a particular delivery date is guaranteed, delivery dates and transit times are estimates.

Actual delivery times may be affected by circumstances outside our reasonable control, including:

  • carrier delays;

  • customs processing;

  • severe weather;

  • public holidays;

  • strikes or transport disruption;

  • incorrect or incomplete delivery information;

  • remote delivery locations; and

  • other unforeseen circumstances.

Any mandatory rights you have under applicable consumer law concerning delivery times remain unaffected.

5. Order Tracking

Where tracking is available for your selected shipping method, tracking information will normally be provided after your order has been dispatched.

Please allow time for the carrier's tracking system to register and update the shipment.

Carrier tracking information is provided by the relevant carrier and may not always update in real time.

6. Delivery Address

You are responsible for providing a complete and accurate delivery address when placing your order.

Please review your shipping information carefully before completing checkout.

If you notice an error after placing an order, contact us as soon as possible at info@retrobenz.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

If an order is returned to us because:

  • an incorrect or incomplete address was provided;

  • delivery was refused without a legal basis;

  • the recipient was unavailable;

  • the shipment was not collected; or

  • delivery otherwise failed due to circumstances attributable to the customer,

we may require payment of reasonable additional shipping costs before resending the order, where permitted by applicable law.

This does not affect your mandatory consumer rights.

7. International Shipping, Customs and Import Charges

Orders delivered outside the applicable customs territory may be subject to import VAT, customs duties, brokerage charges, handling fees or other taxes and charges imposed by the destination country, customs authority or carrier.

Unless expressly stated during checkout that these charges are included, such charges are generally not included in the product or shipping price and may be payable by the recipient.

RetroAuto does not control charges imposed by foreign customs authorities or carriers.

Customers ordering internationally are responsible for complying with applicable import requirements in their destination country.

Where applicable law requires us to collect taxes or duties at checkout, those amounts will be handled accordingly.

8. Customs Delays

International shipments may be inspected or held by customs authorities.

Customs clearance times are outside our direct control and may extend the estimated delivery period.

Where customs authorities require information from the recipient, you are responsible for providing the reasonably necessary information.

Nothing in this section affects rights that cannot be excluded under applicable law.

9. Risk of Loss or Damage

For consumers, where we arrange shipment, risk of accidental loss or damage generally passes to you when you, or a third party designated by you other than the carrier, obtain physical possession of the goods.

If you independently appoint a carrier that was not offered by us, risk may pass when the goods are delivered to that carrier to the extent provided by applicable law.

Nothing in this Shipping Policy limits rights or remedies available to you under mandatory consumer law.

10. Damaged Shipments

Please inspect your parcel and products after delivery.

If your order arrives visibly damaged, please contact us as soon as reasonably possible at:

info@retrobenz.com

Please include:

  • your order number;

  • a description of the damage;

  • photographs of the product;

  • photographs of the external packaging; and

  • photographs of any internal protective packaging where relevant.

Please retain the packaging while we investigate the issue, as the carrier may require it when processing a shipping claim.

Reporting damage promptly helps us investigate the matter with the carrier.

Failure to report damage immediately does not remove statutory rights where applicable law provides otherwise.

11. Lost Shipments

If tracking indicates that a shipment has not been delivered within a reasonable period, please contact us at info@retrobenz.com.

We may first investigate the shipment with the carrier.

Where RetroAuto bears the risk of loss under applicable law, we will provide the remedy required by applicable law if the shipment is confirmed lost.

12. Packages Marked as Delivered

If tracking shows that a package has been delivered but you cannot locate it, please:

  1. check the delivery location and surrounding area;

  2. check whether another member of your household or business accepted the package;

  3. check with neighbours or reception where appropriate; and

  4. contact the carrier if additional delivery information is available.

If the package still cannot be located, contact us at info@retrobenz.com so that we can investigate the shipment.

13. Multiple Shipments

An order containing multiple products may occasionally be shipped in more than one parcel.

Where this occurs, you may receive separate tracking information for each shipment.

14. Returns

Shipping relating to returns, withdrawals, exchanges, defective products and refunds is governed by our Return and Refund Policy.

Nothing in this Shipping Policy or our Return and Refund Policy limits mandatory consumer rights.

15. Contact

For questions concerning shipping or delivery, please contact:

RetroAuto s.r.o.
Operator of the RetroBenz brand
Vítkova 318/1
186 00 Praha
Czech Republic

Email: info@retrobenz.com