Refund policy
Last updated: 14 August 2026
RetroBenz is a brand operated by RetroAuto s.r.o.
We want you to be satisfied with your purchase. In addition to any mandatory rights you may have under applicable consumer law, we offer a 30-day voluntary return policy on eligible products.
Nothing in this Return and Refund Policy limits or excludes any mandatory consumer rights that apply to you.
1. 30-Day Voluntary Return Policy
You may request a return of an eligible product within 30 days after receiving it.
To qualify for our voluntary 30-day return policy, the product must generally:
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be unused and uninstalled;
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be in the same condition in which you received it;
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not have been cut, drilled, sanded, painted, glued, bent or otherwise modified;
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not have been damaged during attempted installation or removal;
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include all components and accessories supplied with it; and
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where reasonably applicable, be returned in its original packaging.
You will also need your order number, receipt or other proof of purchase.
To request a return, contact:
Please do not send a voluntary return before contacting us. We will provide the applicable return instructions and return address.
Return address:
RetroAuto s.r.o.
Vítkova 318/1
186 00 Praha
Czech Republic
info@retrobenz.com
Products sent to us without sufficient information to identify the order may result in delays in processing the return.
The conditions in this section apply to our additional voluntary 30-day return policy. They do not restrict any statutory right of withdrawal or rights relating to defective or non-conforming goods.
2. EU/EEA Statutory Right of Withdrawal
If you are a consumer entitled to the statutory right of withdrawal under European Union or other applicable law, you generally have 14 days to withdraw from a distance purchase without giving a reason, subject to applicable statutory exceptions.
For goods, the withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, acquire physical possession of the goods.
To exercise this right, you must inform us of your decision to withdraw through an unequivocal statement before the withdrawal period expires.
You may contact:
RetroAuto s.r.o.
Vítkova 318/1
186 00 Praha
Czech Republic
info@retrobenz.com
You may use the model withdrawal form provided below, but you are not required to use it.
3. Returning Goods After Statutory Withdrawal
After notifying us that you are exercising your statutory right of withdrawal, you must return the goods within the period prescribed by applicable law.
Unless we have agreed otherwise or applicable law requires us to bear the cost, you are responsible for the direct cost of returning the goods.
You may inspect and handle a product only to the extent necessary to establish its nature, characteristics and functioning.
You may be responsible for any diminished value resulting from handling beyond what is necessary for that purpose, to the extent permitted by applicable law.
For automotive components, diminished value may arise, for example, where a product has been:
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scratched during installation or removal;
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drilled;
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cut or trimmed;
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sanded;
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painted;
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glued or bonded;
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bent or deformed;
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permanently mounted;
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otherwise modified; or
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damaged through handling beyond what is reasonably necessary to inspect the product.
The existence and amount of any deduction for diminished value will be assessed according to the circumstances and applicable law.
Opening packaging or reasonably inspecting a product does not by itself eliminate your statutory withdrawal rights.
4. Classic Vehicle Parts and Test-Fitting
Many RetroBenz products are intended for classic Mercedes-Benz vehicles that have been in service for 30, 40, 50 years or more.
Individual vehicles may have undergone repairs, restoration, repainting, modifications, replacement of original components, deformation, corrosion or other changes over their lifetime.
We therefore strongly recommend checking the product, relevant dimensions, mounting points and the condition of the vehicle before permanently installing or modifying the product.
Where reasonably possible, test-fit the product without causing damage or making irreversible modifications.
If a product does not appear to fit correctly, do not force it into position, drill it, cut it, glue it, sand it, paint it or otherwise permanently modify it. Stop installation and contact us at info@retrobenz.com.
Damage resulting solely from improper installation, removal, modification, excessive force, or the pre-existing condition of the vehicle is not treated as a product defect for which RetroAuto is responsible, except where applicable law provides otherwise.
This does not affect your rights if the product itself is defective, incorrectly supplied, incorrectly described or otherwise does not conform to the purchase contract.
5. Damaged, Defective or Incorrect Products
Please inspect your order after delivery.
If a product arrives damaged, is defective, or you receive a product different from what you ordered, contact us as soon as reasonably possible at:
Please provide your order number and a description of the issue. Where reasonably necessary to assess the issue, we may ask you to provide photographs or other relevant information.
Do not install or modify a product that appears damaged, defective or incorrect before contacting us, unless doing so is reasonably necessary to establish the nature, characteristics or functioning of the product.
We will assess the issue and provide the appropriate remedy in accordance with applicable law.
Nothing in this policy limits your statutory rights concerning defective or non-conforming goods.
6. Damage During Installation or Removal
RetroAuto is not responsible, to the extent permitted by applicable law, for damage caused by:
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incorrect or negligent installation;
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incorrect removal of an existing component;
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excessive force;
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unsuitable tools or installation methods;
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failure to follow applicable instructions;
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modification of the product;
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pre-existing damage or deterioration of the vehicle;
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brittle or aged vehicle components;
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warped or uneven mounting surfaces;
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previous repairs or modifications;
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corrosion;
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damaged mounting points; or
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differences between an individual vehicle and its original factory condition.
This may include scratches, cracks, broken clips, damaged paint, damaged trim, deformation or other damage caused during installation or removal.
Nothing in this section excludes responsibility where the damage was caused by a defect or lack of conformity in the product for which RetroAuto is legally responsible or where liability cannot lawfully be excluded.
7. Customized and Personalized Products
The statutory right of withdrawal may not apply to goods made to the consumer's specifications or clearly personalized, where the requirements for the applicable statutory exception are met.
We will identify products as custom or made-to-order where appropriate.
A standard product does not become a custom product merely because it is designed for a particular vehicle model.
This exception does not remove statutory rights concerning defective or non-conforming goods.
8. Sale and Discounted Products
Sale or discounted products are eligible for statutory consumer rights in the same manner required by applicable law.
Unless expressly stated otherwise at the time of purchase, eligible sale products may also be returned under our voluntary 30-day return policy.
A price reduction alone does not remove rights relating to defective or non-conforming goods.
9. Exchanges
If you would like a different product, please contact us.
Where appropriate, the simplest process may be to return the original eligible product and place a separate order for the replacement product.
This does not affect any statutory right or remedy available to you.
10. Refunds Under Our Voluntary 30-Day Policy
Once we receive and inspect an eligible voluntary return, we will notify you whether the return has been accepted.
If accepted, the applicable refund will normally be issued to your original payment method within 10 business days after approval.
The time required for the refund to appear in your account may depend on your bank, card issuer or payment provider.
If more than 15 business days have passed since we confirmed that your voluntary return was approved and you have not received the refund, please contact:
11. Refunds Following Statutory Withdrawal
Where you validly exercise a statutory right of withdrawal, we will reimburse payments as required by applicable law and within the legally required period.
Where required by applicable law, this includes the cost of the least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery method than our least expensive standard option, the additional delivery cost generally does not have to be reimbursed.
Where permitted by applicable law, we may withhold reimbursement until we have received the goods back or you provide evidence that you have sent them back, whichever occurs first.
Unless otherwise agreed, reimbursement will be made using the same payment method used for the original transaction.
12. Return Shipping
For a return made solely under our voluntary 30-day return policy because you changed your mind or ordered an unsuitable product, the customer is responsible for return shipping unless we expressly agree otherwise.
For statutory withdrawal returns, responsibility for direct return costs is determined by applicable law and the information provided in this policy.
If a product is defective, damaged on arrival, incorrectly supplied or otherwise non-conforming, we will handle reasonable return costs where required by applicable law.
Please contact us before returning a product in such circumstances so that we can provide appropriate instructions.
13. Original Shipping Charges
For returns made solely under our additional voluntary 30-day return policy, original shipping charges are generally not refundable unless we state otherwise.
This rule does not apply where applicable law requires reimbursement, including where required following a valid statutory withdrawal, or where goods are defective, incorrectly supplied or otherwise non-conforming.
14. Model Withdrawal Form
If you wish to withdraw from an eligible contract, you may copy, complete and send the following form to us. Use of this form is optional.
To:
RetroAuto s.r.o.
Vítkova 318/1
186 00 Praha
Czech Republic
Email: info@retrobenz.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Product(s): ______________________________
Order number: ____________________________
Ordered on / received on: _________________
Name of consumer(s): _____________________
Address of consumer(s): __________________
Signature of consumer(s): _________________
(only if this form is submitted on paper)
Date: ____________________________________
15. Contact
For returns, refunds, damaged products or questions concerning this policy, contact:
RetroAuto s.r.o.
Operator of the RetroBenz brand
Vítkova 318/1
186 00 Praha
Czech Republic
Email: info@retrobenz.com